We guarantee every item made by Clark & Taft Crafting Company. We believe in our products and stand by the quality of workmanship, craftsmanship, and materials in each one. We guarantee the lifetime of each item against failure or damage in its intended usage.
OUR GUARANTEE COVERS:
- Every item for the life of the product
- Failure of workmanship and craftsmanship
- Failure of materials
- Production defects
Our guarantee does not cover general wear and damage caused by accident or by using the item for other than its intended purpose. This includes animal damage, damage caused by mishandling via airline or third party shipping companies, extreme wear and third-party alterations made to the item. Likewise, fluctuating fit, abuse of the product, and disregard for the product care instructions are not covered. Our guarantee applies to all Clark & Taft Crafting Company items purchased by authorized retailers. Please note every item is subject to an evaluation by our Returns Team.
WHAT DOES "LIFETIME" MEAN?
The lifetime guarantee specifically refers to the time at which, through normal use, the product can no longer function in its intended purpose.
WHAT DOESN'T THE LIFETIME GUARANTEE COVER?
Our guarantee covers the failure of materials or workmanship, including defects, discovered through normal wear. Our warranty does not cover excessive wear and tear, animal damage, abuse, misuse or neglect. We also can't guarantee against accidents or damage incurred as a result of repairs, modifications or alterations done by a third party.
WHAT IS CONSIDERED "GENERAL WEAR"?
General wear is the natural breakdown of materials over an extended period of normal usage. Once you've put enough miles on it, that luggage may show some scuffs on the corners that see a lot of traffic. Eventually, the leather on the handle may stretch. This isn't a failure of materials or workmanship; it is simply the natural course of any well-built product. If a Clark & Taft Crafting Company item has served you well but is showing a lifetime of normal use, we hope you'll consider buying a replacement to last another lifetime.
WILL YOU REPAIR MY ITEM, OR REPLACE IT?
Repair is always our preferred course of action. However, if after evaluating your item it is deemed not repairable, we may need to replace your product. Please let us know by letter if your Clark & Taft Crafting Company product has sentimental value and you do not want the item replaced. We will honor your wishes and repair it to the best of our ability if a repair is possible. Repairs are made to preserve the strength and integrity of the product rather than have aesthetic appeal. Based on the amount of labor involved, some repairs may incur a charge. You will be notified if this is the case before any work being done on your item. If your damaged product requires replacement, please be advised we cannot also return your original product to you.