When will my order ship out?

I'm doing my very best to process your order as quickly as possible. Since my products are made to order and/or personalized to order, please allow up to 5 business days for production. Processing times depend on current order volumes. Orders are made and fulfilled in the order they are received.

Can you ship my order faster?

I offer two quicker delivery methods.

If the selected shipping method is Expedited, your order will be delivered within 5 business days of shipment (up to 3 business days for production + 2 business days for delivery).

If the selected shipping method is Rush, your order will be delivered within 4 business days of shipment (up to 3 business days for production + 1 business days for delivery).

What are your production days?

Production days are Monday – Friday.

What are your shipping days?

Shipping days are Monday – Friday.

What are your shipping rates?

I offer Free shipping on orders of $100 or more; Economy is $7 if your order is up to $99.99, Standard is $10, Expedited is $25, and Rush is $45.

How long is delivery after shipment?

Timeframes are from when I put the product in the mail, not from when the order is received. For USA orders: Economy/Free Shipping (5-9 Business Days); Standard Shipping (4 - 7 Business Days); Expedited Shipping (3-5 Business Days); Rush Shipping (2-4 Business Days). For International orders: Standard Shipping (2 - 6 weeks); Express Shipping (3 - 7 business day).

Why don't you guarantee shipping?

I place my trust in my shipping providers (USPS and UPS), but cannot guarantee their performance. I can only guarantee what is in my control (my current production times).

Do you ship to APO's?

Yes, I do. Shipping generally takes about 20 - 45 days.

Do you insure every package?

The shipping services I ship with include up to $100 insurance. If your domestic order does not arrive within 2 weeks or your international order – within 6 weeks, please let me know.

Do you ship internationally?

Yes, I do. I have received and fulfilled orders from 6 continents and lots of different countries. Shipping internationally takes a long time. Customs can hold up a package for a number of days. Be patient and give it 6 weeks. If you think it's stuck or lost in the mail, let me know by contacting me.

What are your international shipping rates?

The price depends on your location, please use the shipping calculator in the cart. Shipping rates are paid directly to the shipping provider and do not include duties and fees.

What about duties and fees?

Due to the complexity of international laws and taxes, Clark & Taft does not include those fees in orders and are not responsible for them. These fees will be assessed by the final destination country upon arrival and are the responsibility of the purchaser/receiver to pay for them. Please contact your local customs office for more information. Customs charges and import fees incurred are not non-refundable. Clark & Taft is required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused or shipped back due to a provided incorrect address, then you are responsible for the original shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.

Can I track my international order?

I use United States Postal Service Global Post to ship all standard mail international packages and UPS Ground to ship to Canada. Please allow 2-6 weeks for delivery. For most accurate tracking, please use https://parcelsapp.com/. Express orders are trackable to all international locations.

This is a gift. Can you not include the order receipt?

For domestic US orders, yes, I can include a packing slip instead, which shows the purchaser and the recipient, but not how much was paid for the present. For international packages, I am required by law to disclose the full value of the package contents as well as to include a receipt, matching the value, claimed on the package.